Privacy Policy

Grubisa Enterprises Pty Ltd t/a Clean Energy Solutions is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth). These principles govern how we collect, use, disclose, store, secure, and dispose of your personal information..

A copy of the Australian Privacy Principles can be obtained from the website of the Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is Personal Information and why do we collect it?

Personal information is any information or opinion that identifies an individual. Examples of personal information we collect include names, addresses, email addresses, and phone and facsimile numbers.

This personal information is obtained through various methods, including interviews, correspondence, telephone and facsimile, email, our website www.cleanenergysolutions.com.au, your website, media and publications, other publicly available sources, cookies, and third parties. We do not guarantee the website links or policies of authorised third parties..

We collect your personal information primarily to provide our services to you, deliver information to our clients, and for marketing purposes. We may also use your personal information for secondary purposes closely related to the primary purpose, where such use or disclosure would be reasonably expected. You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing..

When we collect personal information, we will, where appropriate and possible, explain to you why we are collecting it and how we plan to use it.

Sensitive Information

Sensitive information, as defined in the Privacy Act, includes information or opinions about matters such as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

Sensitive information will be used by us only:

•           For the primary purpose for which it was obtained.

•           For a secondary purpose that is directly related to the primary purpose.

•           With your consent, or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such cases, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in several circumstances, including the following:

•           Third parties where you consent to the use or disclosure; and

•           Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss, and from unauthorized access, modification, or disclosure..

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most of the Personal Information will be stored in client files, which will be retained by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and update or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing..

Grubisa Enterprises Pty Ltd t/a Clean Energy Solutions We will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information..

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to ensure that your Personal Information is accurate, complete, and current. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Inquiries

If you have any queries or complaints about our Privacy Policy, please contact us at:

 

Grubisa Enterprises Pty Ltd t/a Clean Energy Solutions

560 Olive Street Albury NSW 2640

info@cesolutions.com.au

+61 2 6021 2000